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FAQs (Frequently Asked Questions)
How To Place An Order

Placing an order is simple and easy! Simply click on a desired item (don't forget to select a size if the option is there!), and click, "Add to Cart". Then, click on the cart to see your lovely selections. Once you are satisfied with what you've selected, click, "Checkout" and you will be directed to paying for your awesome items using Paypal!​ Note: If you do not have a PayPal account, simply click "I do not have an account" and you will be able to input your debit/credit card information to make a payment.

Shipping & Handling

 

All of the items are shipped in a secure bubble lined envelope. Every bath item comes shrink wrapped. All items are gift wrapped with tissue paper in decorative zipper bags.

 
MISSING ITEMS:

 

If an item is missing in the transition of shipment, a replacement or a full refund may be requested.

DOMESTIC ORDERS: Please wait at least two weeks after shipment before the item is deemed missing.

INTERNATIONAL ORDERS: Orders shipped internationally can take up to two months to reach their destination.

 

DAMAGED ITEMS:

 

If an item arrives damaged, please contact me as soon as possible for a replacement or a refund. Be ready to provide photo evidence of this damage.

 

REFUNDS:

 

Refunds will be given upon the return of the original item.

 

If the item is not damaged, the customer will return the item at their own expense.

 

Once the item has been returned, the refund will be issued, minus the shipping.

 

Full refunds are only available for items that have arrived damaged and the shrink wrap has not been removed from the item.

 

In the case of a damaged item, the return shipping will be compensated to the buyer.

 

NOT ELIGIBLE FOR A REFUND: Displeasure in an item's fragrance. A fragrance is subjective and cannot be validated as a eligible reason for a refund for an item that is functional and not damaged. Sample sizes are available to test a fragrance before investing in a larger size.

 

Refunds and returns are not available after 30 days of receiving the item.

 
ITEMS ARRIVING THAT ARE MELTED:

 

In the case of lip balms, solid perfumes, and body butters, please know that these items are prone to melt during warmer months when left inside of mailboxes or in transition. If the customer should find their item melted, mix smaller items (lip balms and solid perfumes) in the container with a toothpick or similar sized tool and place in a refrigerator for a half hour for the mixture to solidify. 

In the case of larger items, such as body butter, mix in the container with a spoon, followed by placing the item in a refrigerator for at least thirty minutes for the mixture to solidify.Please contact me as soon as possible for any questions regarding items that have melted in transition.

Additional Support
 

If you have any questions, please feel free to contact us using the form above, or directly at radicalzombie@gmail.com.

© 2013 by Radical Works.